If you run into any issues with your account, payments, betting, or anything else, browse the sections below for solutions or get in touch with us directly.
Select the type of issue you're experiencing
If you can't find a solution on your own, reach out to our support team directly
Detailed guides on how to complete the most common tasks
Click the "Register" button on the 8bet website or app.
Enter your mobile number, email address, and a strong password.
Enter the OTP code sent to your mobile in the designated field.
Complete your profile with your name, date of birth, and address.
Your account has been created. A special bonus awaits you on your first deposit.
Click the "Forgot Password?" link.
Enter your registered mobile number or email address.
A verification code will be sent to your phone or email.
Enter a new strong password and confirm it.
Using uppercase letters, numbers, and special characters in your password keeps your account more secure.
After logging in, select the "Deposit" option from the menu.
Select Mobile Pay from the list of payment methods.
Enter the amount you wish to deposit (minimum ৳200).
Send Money via Mobile Pay to the number shown on screen.
Copy the TrxID from the Mobile Pay confirmation SMS and submit it.
A new number is provided each time. Do not send to an old number. Always log in to the 8bet website to get the current number.
Select "Withdraw" from the Wallet menu.
Choose Mobile Pay, Nagad, or Rocket — whichever you'd like to withdraw to.
Enter your mobile wallet number and the withdrawal amount.
Confirm the request using the OTP sent to your phone.
Funds will arrive in your mobile wallet within 5–10 minutes.
KYC verification may be required before your first withdrawal. Please upload photos of both the front and back of your NID card.
From the homepage, select Sports or whichever game you'd like to play.
Click on the match you want to bet on.
Click on the odds for the outcome you want to bet on and it will be added to your bet slip.
Enter the amount you want to stake on your bet slip. You'll see the potential payout instantly.
Clicking the "Place Bet" button will confirm your bet.
Download the APK file from the "Download" section of the 8bet website.
On your phone, go to Settings > Security and enable the Unknown Sources option.
Tap the downloaded file to install.
Open the app and log in to your 8bet account.
Only download the APK from 8bet's official website. Downloading from any other source is not safe.
Online bettors sometimes run into small issues — a deposit that didn't go through, a forgotten password, or uncertainty about which odds to back. 8bet's Help Center is here to support you whenever you find yourself in one of these situations.
On many sites, support means an email address and a 2–3 day wait. Not at 8bet. Live chat is available 24 hours a day, 7 days a week — and it's operated in Bengali, so there's no language barrier to worry about.
Having a few details ready before you contact live chat can speed up the resolution significantly. These include your registered mobile number, the time the issue occurred, and a transaction ID if it's payment-related. Providing this upfront means the support agent won't need to keep asking, and you'll get your answer faster.
Here's a common scenario — you deposited ৳500 via Nagad but it hasn't shown up in your wallet. If you come to chat and just say "my deposit didn't go through," it'll take longer to resolve. But if you say "I sent ৳500 via Nagad, TrxID is ABC123456, and it's been 15 minutes" — the agent can look it up in the system right away.
Some issues are better handled over email — for example, sending a photo of your NID card for account verification, providing details about a disputed bet, or requesting important changes to your account. When you contact us by email, you'll receive a ticket number you can use to track the progress of your request.
When sending an email, make your subject line specific. Instead of writing "I have a problem," try something like "Deposit Issue — TrxID: XXXXX" — this gets your message to the right team faster.
8bet isn't just about placing bets — we're also committed to responsible gaming. If you feel that betting is having a negative impact on your life, please reach out to our support center. You can request deposit limits, a temporary break, or self-exclusion. All of these services are handled with complete confidentiality.
Many people feel uncomfortable bringing this up directly, but 8bet's support team is completely non-judgmental and empathetic. Everything you share will be kept in strict confidence.
8bet's support team always aims to help as quickly as possible, though some requests do take a little longer. Account verification is typically completed within 24 hours. Large withdrawal requests may require additional review time. Bank transfers also naturally take longer to process. Knowing this upfront saves unnecessary worry.
The best approach is to report any issue to live chat right away. The sooner you get in touch, the faster it gets resolved. 8bet always wants its users to have a smooth, hassle-free experience.
Email us with details about your issue and we'll get back to you promptly.
Answers to the Most Frequently Asked Questions